Shipping & Delivery Policy

Effective Date: 02/02/2025

Thank you for reading this post, don't forget to subscribe!

At Madaan Pharmaceuticals, we are committed to ensuring that orders are processed and delivered in a reliable and timely manner. This Shipping & Delivery Policy explains the general terms applicable to orders placed through our website or through our authorized sales, dealer, and distributor channels.

1. Order Processing

Once an order or enquiry is received, our team may contact you to confirm the required products, quantity, delivery address, and other relevant details.

Orders are processed after the required information and payment, where applicable, have been confirmed.

2. Delivery Time

Delivery timelines may vary depending on:

• Product availability
• Order quantity
• Delivery location
• Shipping service availability
• Dealer or distributor requirements
• Public holidays or unforeseen circumstances

The estimated delivery time will be communicated at the time of order confirmation wherever applicable.

3. Shipping Charges

Shipping or transportation charges may vary depending on the order value, quantity, destination, and delivery method.

Any applicable shipping charges will be communicated before order confirmation.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Name
• Mobile number
• House/Building number
• Street/Area
• City
• State
• PIN code

Madaan Pharmaceuticals will not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

5. Delayed Delivery

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including transportation issues, weather conditions, natural events, strikes, government restrictions, or other unforeseen circumstances.

6. Damaged or Incorrect Products

Customers should check the package and products upon delivery.

If you receive a product that appears damaged, incorrect, or different from the confirmed order, please contact us as soon as possible with the relevant order details and supporting photographs, where applicable.

7. Bulk, Dealer & Distributor Orders

For bulk, dealer, distributor, or business orders, delivery schedules and transportation arrangements may differ from regular orders. These details will be discussed and confirmed separately with the concerned customer, dealer, or distributor.

8. Delivery Coverage

Delivery availability depends on the destination and applicable shipping arrangements. Certain locations may require additional delivery time or special transportation arrangements.

9. Contact Us

For questions regarding shipping, delivery, or an existing order, please contact:

Madaan Pharmaceuticals
Address: 46, Kapurthala – Jalandhar Rd, Maharaja Garden, Raja Garden Colony, Basti Bawa Khel, Jalandhar, Punjab 144021, India
Email: supportmadaanpharma@gmail.com