Shipping & Delivery Policy

Effective Date: 02/02/2025

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At Madaan Pharmaceuticals, we aim to process and dispatch orders in a timely and reliable manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when applicable.

1. Order Processing

Orders are processed after successful confirmation and payment, where applicable.

Processing time may vary depending on:

Product availability
Order quantity
Delivery location
Payment confirmation
Business or bulk-order requirements
Other operational circumstances

For dealer, distributor, wholesale, or bulk orders, dispatch timelines may be discussed and confirmed separately.

2. Shipping & Dispatch

Once an order has been processed, it may be handed over to an appropriate courier, logistics, or delivery service.

Delivery timelines may vary depending on the destination and shipping service.

Madaan Pharmaceuticals will make reasonable efforts to dispatch orders within the communicated timeframe, but delivery dates may be affected by circumstances beyond our control.

3. Delivery Time

Estimated delivery time depends on:

Delivery location
Courier or logistics service
Product availability
Order processing time
Weather or natural events
Transport disruptions
Government restrictions
Other unforeseen circumstances

Any delivery timeframe provided by us is an estimate and should not necessarily be treated as a guaranteed delivery date.

4. Shipping Charges

Applicable shipping or delivery charges, if any, may depend on:

Order value
Product quantity
Delivery location
Shipping method
Order type

Any applicable shipping charges will be communicated or displayed before order confirmation, where applicable.

For bulk, dealer, distributor, or wholesale orders, shipping terms may be agreed separately.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details.

Madaan Pharmaceuticals shall not be responsible for delays or failed delivery caused by:

Incorrect address
Incomplete address
Incorrect phone number
Unavailability of the recipient
Failure to respond to the courier
Refusal to accept the package

Additional delivery charges may apply if a shipment needs to be re-dispatched due to incorrect information provided by the customer.

6. Damaged Package

Customers are advised to check the package at the time of delivery, where reasonably possible.

If the package appears damaged, opened, tampered with, or otherwise compromised, please contact Madaan Pharmaceuticals as soon as possible and provide relevant order details and photographs where available.

We will review the matter and provide appropriate assistance.

7. Wrong or Missing Products

If you receive an incorrect product or find that an item is missing from your order, please contact us as soon as possible.

Please provide:

Order or invoice details
Product name
Description of the issue
Photographs of the received package and products, where applicable

Our team will review the complaint and provide appropriate instructions.

8. Delayed or Undelivered Orders

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside our control.

These may include:

Courier delays
Weather conditions
Natural disasters
Transportation issues
Strikes or operational disruptions
Government restrictions
Incorrect delivery information
High-volume periods

If an order appears to be significantly delayed, please contact us so that we can assist with checking the delivery status.

9. Bulk, Dealer & Distributor Orders

Shipping and delivery terms for dealer, distributor, wholesale, institutional, and bulk orders may differ from regular customer orders.

Such orders may have separate:

Dispatch schedules
Minimum order requirements
Transportation arrangements
Shipping charges
Delivery terms
Payment conditions

These terms may be communicated and agreed upon before the order is processed.

10. Order Cancellation

If you wish to cancel an order, please contact Madaan Pharmaceuticals as soon as possible.

Cancellation may not be possible once the order has been processed, packed, or dispatched.

For further details, please refer to our Refund & Returns Policy.

11. Contact Us

If you have any questions regarding shipping, dispatch, delivery, or your order, please contact us.

Madaan Pharmaceuticals
Address: 46, Kapurthala – Jalandhar Rd, Maharaja Garden, Raja Garden Colony, Basti Bawa Khel, Jalandhar, Punjab 144021, India
Website: https://madaanpharma.com/
Email: supportmadaanpharma@gmail.com